Do I need to register to check out?
Yes. You need to fill the trader registration form and wait for us to complete our checks before approval to start trading. When you are approved you will be notified via email using the email address you used to sign up with.
How quickly are orders dispatched?
95% of orders are dispatched on the same day. However some are dispatched the following working day when received past 1pm.
Do you offer credit?
Yes. However, you will need to go through a credit check and conditions may apply. Please contact us for more information.
If I place larger volumes of orders can I receive a further discount on top of wholesale prices?
Potentially yes, but this would need to be discussed with each trader on an individual basis as many factors go into how a further discount is calculated.
What is your returns policy?
All goods must be returned within 30 days of receipt of goods. Any requests made outside of 30 days of receipt of goods will be made at the discretion of JC Wholesale. All returns and exchange items must be returned in the same condition they were dispatched in, undamaged with their original packaging and labels attached. Any items returned without their original condition and packaging will not be accepted.
We thoroughly check all products before dispatch, but in the unlikely event that you have to return an item as faulty, it will be subject to an inspection. Please send us a photograph, your order number, and a description of the item and fault to info@jcunique.co.uk and we will be happy to investigate the problem. We reserve the right to reject a faulty item that does not meet our criteria – if the item does not actually have a manufacturer’s fault. Items deemed to be subject to general wear and tear, will not be accepted as faulty. Items that are deemed faulty will be refunded, credited, or exchanged.
If an item is different from what is ordered, then please email us with a photo and a description of what you have received so we can arrange a return.
Please ensure that all items are adequately protected and packaged with the items being marked as fragile on the outside of the packaging. We would suggest that items are enclosed in bubble wrap and are either boxed or enclosed in “Jiffy” type mailing bags.
For further protection, we would suggest that all items are sent by the Post Office “recorded delivery” service. Proof of posting will not be accepted as proof of delivery. The Post Office “Recorded Delivery” service includes insurance cover whilst the goods are in transit, consequently, should your return be mislaid or damaged you are covered to the value of the item.
– Credit will be issued within 7 working days of the date of receipt of returned goods.
– We will charge customers 15% of the unit cost of any item returned to us if we find no fault with the item.
For any queries or questions please email: info@jcunique.co.uk
Do you have a minimum order?
No. You can buy just one piece! However, the shipping fee we use is set for traders to buy in bulk. We are a wholesaler after all. We highly recommend our traders buy as many as they can to take take advantage of our bulk buying shipping cost as the shipping fee will not decrease if you buy fewer items.
How do you deal with refund requests?
We will honour your order subject to the availability of stock. In rare cases when a product you ordered is out of stock, your order will not get processed and no amount will be charged to you. On very rare occasions, you may receive a shipping confirmation from us, but the product is no longer available in our warehouse or at our third-party fulfillment centre. You agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailability. Thus you agree that, if any order is accepted and payment processed but later on it is found that the item ordered is out of stock, then we may cancel your order and the amount received will be refunded back without additional liability of any sort.
PLEASE NOTE: FOR INTERNATIONAL ORDERS ONLY, if you choose to pay by bank transfer or telephone payment, we only REFUND THROUGH PAYPAL due to the high cost of the bank transfer handling fees. If you choose to pay by card through Barclaycard (Using our TakePayment gateway), you will get a refund to your payment card.
Please read our whole T&C for more information: https://jcunique.co.uk/terms-and-conditions